Returns & Exchanges

At East at Home, we take pride in the quality of our gourmet food products. Due to the perishable nature of our items, we offer a flexible resolution process for any goods that do not meet our high standards of excellence.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately check your package for any signs of damage or missing items to ensure everything is in perfect condition.

• 2.
  Contact Support

  If you encounter an issue, email our team within 48 hours of delivery with your order number and clear photos of the product and packaging.

• 3.
  Quality Review

  Our culinary experts will review your claim within 2 business days to determine if a replacement or credit is appropriate based on our freshness guarantee.

• 4.
  Receive Resolution

  Once approved, we will process a full refund to your original payment method or ship a fresh replacement at no additional cost to you.